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BulkMate — Terms of Service

Effective date: 12 July 2026

These Terms of Service ("Terms") are a legally binding agreement between you and Wayfinity Ltd, a company registered in Cyprus (company number HE 477899, registered office 77, Strovolos Center, Floor 4, Flat/Office 401, Strovolos, 2018 Nicosia, Cyprus) ("Wayfinity", "we", "us", "our"). They govern your access to and use of the BulkMate mobile application (the "App"), the website at bulkmate.app (the "Site"), and all related services, content, and features (together, the "Service").

By downloading, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

1. What BulkMate Is — and Is Not

BulkMate is a nutrition- and weight-tracking tool designed to help adults who want to gain body weight and muscle mass. It lets you log food and calorie/protein intake, record body-weight entries, set intake targets, take progress photos, and receive schedule-based reminders and weekly plan adjustments.

BulkMate is not a medical device, medical service, or source of medical, dietetic, or professional health advice. See Section 8 (Health Disclaimer), which forms an essential part of these Terms.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service you represent and warrant that you are 18 or older, that you have the legal capacity to enter into these Terms, and that your use of the Service does not violate any applicable law.

The Service is not directed at children, and we do not knowingly permit anyone under 18 to create an account or use the App.

3. Your Account

  • You may use parts of the App without an account. Cloud sync, AI-powered features, and cross-device backup require you to sign in using Sign in with Apple, Google Sign-In, or an email one-time code.
  • You are responsible for maintaining the security of the device and credentials used to access your account, and for all activity that occurs under your account.
  • You agree to provide accurate information and to keep it up to date. You may not impersonate another person or create an account for anyone other than yourself.
  • We may suspend or terminate your account if you breach these Terms (see Section 13).

4. Licence to Use the App

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the App on devices you own or control, solely for your personal, non-commercial use.

You must not, and must not permit anyone else to:

  • copy, modify, adapt, translate, or create derivative works of the Service;
  • reverse engineer, decompile, or disassemble the App except to the extent such restriction is prohibited by applicable law;
  • rent, lease, sell, sublicense, distribute, or otherwise commercially exploit the Service;
  • access the Service to build a competing product or to scrape, harvest, or extract data at scale;
  • circumvent, disable, or interfere with security-related or subscription-entitlement features of the Service;
  • use the Service in any unlawful way or in breach of any applicable app-store terms.

All rights not expressly granted to you are reserved by Wayfinity and its licensors.

5. Subscriptions, Free Trials, and Billing

5.1 Premium subscription

Certain features of the App require a paid subscription ("BulkMate Premium"). Available plans (for example monthly or annual), current prices, and any free-trial terms are displayed in the App before you subscribe. Prices may vary by region and are charged in your local currency by the applicable app store.

5.2 Payment through the app stores

All purchases are processed by Apple (App Store) or Google (Google Play) under your app-store account and their respective terms. We do not collect or store your payment-card details. Our subscription infrastructure provider (RevenueCat) processes purchase receipts to validate your entitlement.

5.3 Auto-renewal

Subscriptions renew automatically at the end of each billing period at the then-current price unless you cancel at least 24 hours before the end of the current period. You can manage or cancel your subscription at any time in your device's subscription settings (App Store: Settings → Apple ID → Subscriptions; Google Play: Play Store → Payments & subscriptions). Deleting the App does not cancel your subscription.

5.4 Free trials

We may offer a free trial (for example, 3 or 7 days) before a paid subscription begins. If you do not cancel before the trial ends, the paid subscription starts automatically and you will be charged. The trial length and the date you will be charged are shown in the App before you start the trial. Free trials are limited to one per person unless we state otherwise; we may withdraw or modify trial offers at any time.

5.5 Price changes

We may change subscription prices. Price changes take effect at your next renewal, and the app stores will notify you and/or seek your consent where required by their policies or by law. If you do not agree to a price change, you may cancel before it takes effect.

5.6 Refunds

Refunds for purchases made through the App Store or Google Play are handled by Apple or Google under their refund policies; we cannot issue refunds for store-processed transactions ourselves. Nothing in this section limits any non-waivable statutory rights you have, including (where applicable) rights under UK or EU consumer law. Where you have a statutory right of withdrawal, you acknowledge and agree that supply of the digital service begins, with your consent, immediately upon purchase or trial start, and that your right of withdrawal may be lost once supply has begun to the extent permitted by law.

6. User Content

6.1 Your content

"User Content" means the content you create or submit in the App: food logs, weight entries, profile details, onboarding answers, progress and physique photos, meal and nutrition-label photos, and similar material. You retain all ownership rights in your User Content.

6.2 Licence to us

You grant Wayfinity a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, transmit, and display your User Content solely as necessary to operate, provide, secure, and improve the Service for you — for example, syncing your data to your account, backing it up, generating your statistics and weekly adjustments, and processing photos you submit through the App's AI features. This licence ends when the relevant content is deleted from the Service, except for limited residual copies in routine backups (which expire on backup rotation) and data we must retain to comply with law. We do not publish your User Content and do not use your photos to market to others.

6.3 Responsibility

You are solely responsible for your User Content. You warrant that you own it or have the necessary rights to it, and that it does not infringe any third party's rights or any law. Do not submit photos of other people without their consent.

7. AI Features

The App offers AI-assisted features, including estimation of calories and macronutrients from meal photos, parsing of nutrition labels, and generation of an illustrative "target physique" image from a photo you provide. You acknowledge and agree that:

  • AI outputs are estimates and illustrations, not facts or promises. Calorie and macronutrient estimates can be materially inaccurate. Verify important values against product packaging or reliable databases.
  • The AI-generated physique image is a synthetic illustration only. It is not a prediction, guarantee, or representation of results you will or can achieve.
  • AI features require an account and an internet connection, rely on third-party AI infrastructure (see the Privacy Policy), and may be modified, rate-limited, or withdrawn at any time.
  • You must not submit unlawful or infringing images, or images of any person other than yourself without that person's consent.

8. Health Disclaimer — Read Carefully

The Service provides general fitness- and nutrition-tracking tools and information for adults. It is not medical advice, and it is not a substitute for professional medical, dietetic, or nutritional advice, diagnosis, or treatment.

  • Always consult a qualified healthcare professional before starting or changing any diet, calorie-surplus, supplementation, or exercise programme, especially if you have (or suspect you have) any medical condition, including diabetes, cardiovascular, kidney, liver, or metabolic conditions, food allergies or intolerances, or a history of disordered eating.
  • Never disregard, or delay seeking, professional medical advice because of anything within the Service.
  • Do not use the Service if you have, or are in recovery from, an eating disorder, or if calorie tracking negatively affects your mental health. If you are struggling, contact a healthcare professional or an eating-disorder support organisation (in the UK: Beat, beateatingdisorders.org.uk).
  • Calorie, protein, and weight-gain targets generated by the App are formula-based general estimates. They are not tailored medical recommendations, and individual requirements vary.
  • Nutrition data in the App comes from third-party databases (including the community-maintained Open Food Facts database), label scans, and AI estimates, and may be incomplete or inaccurate. If you have a food allergy or intolerance, always check the physical product packaging.
  • Data read from or written to Apple Health depends on your device and other apps and may be incomplete or delayed.

You use the Service, and act on any information in it, at your own risk.

9. Third-Party Services

The Service depends on third-party platforms and services (including Apple, Google, Supabase, RevenueCat, PostHog, Alibaba Cloud, Open Food Facts, and Expo). We are not responsible for third-party services, their availability, or their content. Your use of third-party services (including Apple Health, Sign in with Apple, and Google Sign-In) is governed by their own terms and privacy policies.

10. Intellectual Property and Feedback

The Service — including its software, design, branding, text, graphics, and the BulkMate name and logo — is owned by Wayfinity or its licensors and is protected by intellectual-property laws. These Terms do not grant you any right to use our trade marks or branding.

If you send us feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or compensation.

11. Service Availability and Changes

  • We provide the Service with reasonable skill and care, but the Service is provided on an "as available" basis. We do not guarantee that it will be uninterrupted, error-free, or available at all times; maintenance, updates, and factors outside our control may cause interruptions.
  • We may add, change, or remove features (including AI features and free-tier functionality) at any time. If we make a change that materially degrades a paid subscription you have already purchased, you may cancel and — where required by law — receive a pro-rata refund for the unused remainder of the current period.
  • The App stores your daily-use data on your device first and syncs it to the cloud when you are signed in. You are responsible for keeping your device backed up and for using the App's sign-in/sync and CSV-export features if you want your data preserved off-device.

12. Acceptable Use

You must not use the Service to: break the law; infringe anyone's rights; upload malicious code; probe, scan, or test the vulnerability of our systems; misrepresent AI outputs as medical advice to others; or resell or provide the Service to third parties.

13. Suspension and Termination

  • By you: you may stop using the Service at any time and may delete your account in the App (Settings → Delete account) or by contacting us. Deleting the App or your account does not cancel an active app-store subscription — cancel it in your device's subscription settings.
  • By us: we may suspend or terminate your access (with notice where practicable) if you materially or repeatedly breach these Terms, if required by law, or if we discontinue the Service. If we discontinue the Service entirely or terminate your access without cause while you have an active paid subscription, your remedy is a pro-rata refund of prepaid fees for the unused period, sought through the applicable app store or, where that is unavailable, from us.
  • Sections 6.2 (residual backups), 8, 10, 14, 15, 16, and 18 survive termination.

14. Disclaimer of Warranties

Except as expressly stated in these Terms and to the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all other warranties, conditions, and representations, express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that nutrition data, AI estimates, targets, or projections are accurate, or that use of the Service will produce any particular health, weight, or fitness outcome.

15. Limitation of Liability

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable law. If you are a consumer, nothing in these Terms affects your statutory rights.

Subject to the above:

  • we shall not be liable for any loss or damage that is not a reasonably foreseeable result of our breach of these Terms or of our failure to use reasonable care and skill;
  • we shall not be liable for: loss of profits, business, or revenue; business interruption; loss of anticipated savings; loss or corruption of data (except where caused by our failure to use reasonable care and skill); or any indirect or consequential loss;
  • we shall not be liable for health outcomes resulting from your dietary or exercise choices, for inaccuracies in third-party nutrition data or AI estimates, or for failures of third-party services, networks, or devices; and
  • our total aggregate liability to you arising out of or in connection with the Service shall not exceed the greater of (a) the amounts you paid for the Service in the twelve (12) months before the event giving rise to the claim and (b) €100.

16. Indemnity

If you use the Service in breach of these Terms or in violation of law and that use results in a third-party claim against Wayfinity, you agree to compensate us for losses, liabilities, and reasonable costs (including legal fees) directly arising from that claim, except to the extent caused by our own breach or negligence. This clause does not apply to the extent prohibited by applicable consumer law.

17. App-Store Terms (Apple and Google)

If you downloaded the App from the Apple App Store, the following applies: these Terms are between you and Wayfinity only, not Apple; Apple is not responsible for the App or its content; Apple has no obligation to provide maintenance or support for the App; in the event the App fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) of the App, and to the maximum extent permitted by law Apple has no other warranty obligation; Apple is not responsible for addressing any claims relating to the App, including product-liability claims, claims that the App fails to conform to legal or regulatory requirements, and consumer-protection or similar claims; Apple is not responsible for third-party intellectual-property claims relating to the App; you represent that you are not located in a country subject to a U.S. Government embargo or designated a "terrorist supporting" country, and are not on any U.S. Government list of prohibited or restricted parties; you must comply with applicable third-party terms when using the App; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded the App from Google Play, you must also comply with the Google Play Terms of Service.

18. Governing Law and Disputes

These Terms, and any dispute or claim arising out of or in connection with them or the Service (including non-contractual disputes), are governed by the laws of the Republic of Cyprus.

The courts of Cyprus have jurisdiction, except that if you are a consumer resident in the UK or the EU/EEA you may also bring proceedings in the courts of the country where you live, and you retain the benefit of any mandatory consumer-protection rules of that country. Nothing in this section prevents either party from seeking injunctive relief or limits your right to use available alternative-dispute-resolution or small-claims procedures.

19. Changes to These Terms

We may update these Terms from time to time — for example, to reflect new features, legal requirements, or changes to our business. For material changes we will give you reasonable advance notice (for example, in the App or by email) before the changes take effect. If you continue to use the Service after the effective date of updated Terms, you accept them; if you do not accept them, you must stop using the Service and may cancel any subscription as described in Section 5.

20. General

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
  • Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
  • No waiver. Our failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets, provided your rights are not diminished.
  • Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control.

21. Contact

Wayfinity Ltd Registered office: 77, Strovolos Center, Floor 4, Flat/Office 401, Strovolos, 2018 Nicosia, Cyprus Company number: HE 477899 Tax number: 60189170K Email: contact@wayfinity.io